Scott Mcleod, Director – Call Center Operations
To me, the Call Center is a primary ingredient to Customer Service at JK Harris. Our first and foremost goal is to answer every call that comes in to the Call Center. We are the first contact for potential JK Harris clients and we want to make sure everyone that calls gets to talk live to one of our team members. We also strive to make a great first impression. When you call JK Harris, you should be greeted promptly, professionally and with compassion for whatever tax issues you may be facing.
In our Call Center, we help the people who cannot make it to one our 425 locations. If the client can’t meet in person with one of our Consultants in the field, our In-House Consultants work to assist these clients via the telephone. We have seen a substantial need for this service and the assistance these Consultants provide. Our In-House staff started off with just one Sales Consultant but in just six years has grown to 10.
At JK Harris, we continually strive for excellence in Customer Service and that certainly extends to the Call Center. To better serve our clients, we started our Quality Control department about four years ago to handle calls generally from contracted clients who had specific issues to discuss. This department has been a great addition to the Call Center, offering everything from directions for clients looking to meet up with their Sales Consultant to getting on three-way conference calls with the client and the Consultant to assist in resolving issues.
I am proud of our team here at the Call Center. Our team is fantastic and we look forward to answering your call, should you need the help of the JK Harris Tax Team!