September 28, 2006
I want to discuss JK Harris’ poor rating with the Better Business Bureau. Currently our rating is “unsatisfactory”; however, we feel you deserve an explanation about how the BBB operates and how some BBB chapters are more conscientious than others
The Columbia, SC BBB indicates that we have an unsatisfactory rating because we have not responded to “a complaint” – despite the overwhelming evidence we provide them that (a) almost all complaints are resolved and (b) total complaints are small in comparison to our total number of clients. We learned, to our chagrin, some chapters of the BBB are not objective when evaluating businesses and that two businesses with identical complaint records can end up with entirely different ratings.
This unbalanced approach to rating our business by the BBB is obviously out of touch with proper, unbiased reporting. Of course, we appreciate that the BBB recognizes that we have worked with our customers to resolve any differences. But this negative branding of our company with a rating of unsatisfactory does not tell the whole story. The fact is, if we had not worked with our customers to resolve their issues, the rating could not have been lower by BBB standards due to their rating system. In the past three years, JK Harris has contracted over 75,000 clients. A reasonable person would assume that any company that contracts that number of clients and resolves all but a small percentage of some 800 customer issues would be applauded as a company that takes pride in their customer service and responsiveness. However, JK Harris is denigrated as a company that is unconcerned about its customers despite the fact that — by the BBB’s own admission, we do resolve almost all of the issues the BBB brings to our attention.
Lastly, if you are considering our company to help you with your tax problems, please consider the many, many satisfied customers we have helped navigate through their financial problems. I invite you to visit our website, http://www.JKHarris.com, and review our customer testimonials. There, you will see the honest-to-goodness reality of how we help people from all across the country. We help solve IRS problems.
September 26, 2006
As I stated in my welcome, we are good at what we do, but we can’t perform miracles. Sometimes people are upset with us when their expectations are not in line with what we are allowed given IRS guidelines. That’s unfortunate because we help people all over the country with their tax problems every day. We have been able to grow into the country’s largest tax resolution firm because of our people. They are dedicated, well-trained and experienced.
One example of the help we provide on a daily basis is a case that was sent to me last week. We had a businessman from Minnesota who contracted with us after piling up a bill of more than $227,000. That’s right, almost a quarter of a million bucks! Because the customer gave us the information we needed in a timely fashion and our staff did what they are trained to do, we were able to submit his case to the IRS promptly. And the result…He settled with the IRS after his Offer in Compromise was accepted for $5,000. That’s a big savings and just a sample of what we can do for our customers. I’ll be talking with you soon and I hope to hear from you!
September 20, 2006
Chances are you found this blog through a search engine. Or maybe through our company’s main site. Thanks for joining.
I’m here to talk with you about tax problems and other debts that are causing you problems. We are the largest in the business of helping people with IRS problems. That means we have lots of experts who do nothing everyday except work with people like you and advocate on your behalf to get you out of trouble. We’re good at it. But we can’t perform miracles. Sometimes, and for some people, it seems like we do. But others are disappointed because they expected a miracle and the reality is that some debts have to be dealt with.
I’ll be talking here about the kinds of problems people run into with the IRS. The best solution is always prevention. But we’ll also talk about when there is trouble, what can be done and what you can reasonably expect to happen.
Above all, let’s talk together. Please comment on this blog and the topics I present. But first read the guidelines. We’ll be reviewing comments to make sure they are appropriate and of interest to the blog viewers who come to this for ideas, suggestions and help.